Faqs

Learn more about our handcrafted candles, from our natural ingredients and eco-friendly packaging to how we keep every candle pure and intentional. Quick answers to your most common questions about our scented candles.

How do I place an order?

You can place an order by browsing our products, adding them to your cart, and checking out securely.

Can I modify or cancel my order after placing it?

Yes, but act quickly!

Contact us within 1-2 hours of placing your order at all@giftotive.com

Once your order has been processed for dispatch, we cannot modify it. However, you can return it using our 14-day return policy.

Can I track my order?

Absolutely! Once your order is shipped, we’ll send you a tracking link via email.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment options.

Can I get a receipt or invoice?

Yes! You'll receive:

  1. Order confirmation email - immediately after purchase
  2. Dispatch email with invoice - when your order ships

Need another copy? Email us at all@giftotive.com

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Experience the perfect blend of natural soy wax and captivating fragrances with every candle from Giftotive. Whether you're unwinding at home or creating ambiance for a special moment, there's a scent waiting to transform your space.

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