Shipping and Delivery Policy

At Giftotive, we’re committed to delivering your custom gifts with care, so you can share meaningful moments with your loved ones. We proudly offer worldwide shipping and have outlined our delivery process below to ensure a smooth experience.

Shipping Costs

Shipping costs depend on your location and order size. Good news – you get free shipping on orders over $75! For more details, see our FAQs.

Delivery Timeframes

We partner with trusted carriers like Yun Express, UBI, and Aiyi to ship worldwide. Here’s our commitment for delivery times:

Note: These timeframes apply under normal conditions. Delays may occur during holidays, peak seasons, or events like strikes or natural disasters. If we anticipate a delay, we’ll notify you right away!

Order Processing and Tracking

We’ll carefully process, pack, and ship your order to the address you provide. Since our gifts are made on demand, all orders are fulfilled manually – don’t worry, we’ve got it covered!

• A few days after placing your order, you’ll receive a second email with tracking information.
• Tracking may take 1-2 days to update in the carrier’s system.
  For more on tracking, see our FAQs.

Customs Fees

All taxes, duties, and customs fees are your responsibility as the recipient. We recommend checking with your local customs office for details on your country’s policies. If you don’t pay the customs fees, your package may be held or destroyed, and we can’t issue a refund. For more details, see our FAQs.

Shipping Address

We ship to the address you provide, not the person on the order, so please double-check your address at checkout! If your order is lost due to an incorrect or incomplete address, we can’t issue a refund. You can update your address within 12 hours of placing your order by emailing us at all@giftotive.com. After that, you’ll need to contact your local post office to resolve the issue.

What If My Order Is Lost?

If your order is lost, we’ll make it right! Email us at all@giftotive.com with your order number, and we’ll review your case within 2-3 business days. If confirmed lost, we’ll either reship your order or issue a full refund – your choice!

Shipping Delays

We always strive to deliver on time, but delays can happen due to factors beyond our control (like holidays, peak demand, or natural disasters). Rest assured, your gift’s quality remains our priority, and we’ll notify you if there’s a delay. For more on delivery times, see our FAQs.

Need Help?

We’re here to assist with any shipping or delivery questions! Email us at all@giftotive.com, and we’ll get back to you within 1-2 business days.