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Frequently Asked Questions

Shopping Information
How much does shipping cost?

Shipping costs depend on your destination and the number of items in your order. We offer free shipping on orders over $75.

How long will it take to ship my order?

Orders are typically shipped within 5 to 17 business days, but delivery times may vary based on the product and destination. For more details, please visit our Shipping Information page.

Can I change the shipping address after placing an order?

Yes, we’ll do our best to accommodate any address changes within 12 hours of placing your order. Please reach out to us at all@giftotive.com as soon as possible. After this period, we may no longer be able to modify your order, as it will already be in process.

How can I track my order?

You can track your order by visiting our tracking page or contacting Customer Service at all@giftotive.com. Tracking numbers may take 1-2 days to appear in the carrier’s system due to processing times. Please check back shortly after if your tracking number is not available immediately.

Can I cancel my order?

Cancellations can only be accepted within 1 hour of placing your order. Please email us at all@giftotive.comimmediately. After this time, the order cannot be canceled as it is already being processed.

Payment Information
What payment methods and currencies are accepted?

We accept PayPal and Credit/Debit cards. All payments are processed in US Dollars, our primary currency.

Is it safe to use my card on Giftotive?

Yes, our site uses SSL encryption to ensure secure transactions. We do not store your card details after the purchase is complete.

Why was my payment declined?

Payments may be declined due to:

  • Incorrect information (e.g., card number, name, expiration date).
  • Your card’s security code is not activated.
  • Additional security verification required by your bank. Please contact your bank for further assistance.
Delivery Issues
What if I receive defective, damaged, or incorrect items?

If you receive defective, damaged, or incorrect items, contact us at all@giftotive.com with your order number and details. We’ll arrange a free replacement as soon as possible. Claims must be made within 7 days of delivery.

I didn’t receive an order confirmation.

If you didn’t receive an email confirmation within 1-3 days of placing your order:

  • Check your SPAM or JUNK folder.
  • Verify the email address provided during checkout.

If the issue persists, please contact us at all@giftotive.com for assistance.

What are the sizing specifications for my order?

Detailed size charts are available on each product page. Please review them carefully before placing your order.

Note: Actual measurements may vary by up to 1 inch.