Shopping Information
Shipping costs vary based on your location and order size. Get free shipping on orders over $75!
For US, AU, EU, BR, and IL, expect 7-22 days (2-5 days processing, 5-17 days shipping). For CA and NZ, expect 10-19 days (2-5 days processing, 8-11 days shipping). Check our Shipping Information page for more details!
We’ll do our best! Orders take 7-22 days for most regions, so please order early for holidays like Easter or Christmas. Delays may occur during peak seasons or events like strikes – we’ll notify you if there’s an issue. Need it sooner? Email us at all@giftotive.com!
Yes, if it’s within 12 hours of placing your order. Email us at all@giftotive.com right away! After that, we can’t update it as your order will be in production.
We ship to the address you provide, so please double-check it! If it’s incorrect, we can’t issue a refund. Contact your local post office to update the address, or email us at all@giftotive.com within 12 hours to correct it.
You can cancel within 1 hour of ordering. Email us at all@giftotive.com right away! After that, your order is in production and can’t be canceled.
You’ll receive a confirmation email with a tracking link a few days after ordering. Tracking may take 1-2 days to update. You can also email us at all@giftotive.com for help!
It’s easy! Upload your photo or message on the product page, and we’ll create a one-of-a-kind gift just for you.
Customs fees are your responsibility. If you don’t pay them, your package may be held or destroyed, and we can’t issue a refund. Contact your local customs office for more details!
Payment Information
We accept PayPal and Credit/Debit cards (Visa, MasterCard, American Express, Discover). All payments are in US Dollars.
Yes, we use SSL encryption to keep your transactions secure. Your card details are never stored.
This could be due to:
- Bank verification needed – please contact your bank.
- Incorrect card details (number, name, expiration date).
- Security code not activated.
Delivery Issues
Email us at all@giftotive.com with your order number and details within 7 days of delivery. We’ll send a free replacement right away!
Contact us at all@giftotive.com with your order number. We’ll arrange a replacement or refund if your order is lost.
We don’t accept direct returns or exchanges due to high shipping costs. Instead, we’ll provide a discount coupon for a new order. If your product has a printing error, we’ll replace it for free. Email us at all@giftotive.com to resolve any issues!
Refunds are only available if you cancel within 1 hour of ordering or if your product has a printing error. We don’t offer refunds for quality concerns, as we ensure high standards. Approved refunds are processed within 5 business days. Email us at all@giftotive.com for help!
Check your SPAM/JUNK folder or verify your email address. Still no luck? Email us at all@giftotive.com!
Check the size chart on each product page before ordering. Measurements may vary by up to 1 inch.