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Everything you need to know about the product and billing.
Shipping costs is 3.95$ for all orders. Get free shipping on orders over $75!
Your gift is crafted in 2-5 days and shipped in 5-17 days. Check our Shipping Information page for more details!
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
We’ll do our best! Orders take 7-22 days to arrive, so please order early for holidays like Easter or Christmas. Need it sooner? Email us at all@giftotive.com!
Yes, if it’s within 12 hours of placing your order. Email us at all@giftotive.com right away! After that, we may not be able to update it.
You can cancel within 1 hour of ordering. Email us at all@giftotive.com right away!
Visit our tracking page or email us at all@giftotive.com. Tracking numbers may take 1-2 days to update.
It’s easy! Upload your photo or message on the product page, and we’ll create a one-of-a-kind gift just for you.
We accept PayPal and Credit/Debit cards. All payments are in US Dollars.
Yes, we use SSL encryption to keep your transactions secure. Your card details are never stored.
This could be due to:
- Incorrect card details (number, name, expiration date).
- Security code not activated.
- Bank verification needed – please contact your bank.
Email us at all@giftotive.com with your order number and details within 7 days of delivery. We’ll send a free replacement right away!
Yes, if your item isn’t personalized, you can return it within 14 days of delivery for a full refund. Email us at all@giftotive.com to start the process!
Check your SPAM/JUNK folder or verify your email address. Still no luck? Email us at all@giftotive.com!